Article

Frustrated With Outsourcing IT Service?

Over the years StoneHill Technical Solutions has seen many frustrated businesses who try to deal with outsourcing IT Services. In this article we would like to address the most common IT service issues that we have come across.

When asked about outsourcing IT Services, most clients shared these frustrations:

They don't respond to my phone calls: "Outsourcing is very rough with communication and time schedules. If they do answer the phone, most of the time they don't speak English!" - Shay

They charge for every minute like lawyers: "My company is currently working on a project that involves new hardware for my office. I trusted this IT Company, but they continually raised their prices. Half way through the project the budget was already way off our original. We tried to decrease the amount of workload, but the price still increased. When I tried to talk to the company's representative they acted very unprofessional regarding the issue. I will never do this again!" -Lynne

They never show up on time: "I had to cancel multiple appointments because the representative of the IT company I hired didn't show up in time to meet with me."- J. Haney

They don't understand my business: "When there is an issue our IT provider's answer is always just throwing more money at it...It's always about spending more money not solving the problem." - Rob

They are just trying to sell me new hardware: "I am an owner of a small company which is slowly growing, but my IT company consistently suggests hardware products and IT services that don't fit my companies budgets or needs." -Steve

We would also like to take a moment to address the "one-man-show"--technicians commonly known as trunk-slammers. Although many companies do not realize it, leaving IT work to these individuals is dangerous because you are intrusting them with all your IT information. Honestly, by utilizing a one person show you are asking for future IT Service problems. To avoid this, ask yourself:

- If they only work out of their van, then how reliable can they be?
These technicians can't provide full IT services; one individual can only be at one job at a time. Since, majority of the time they are limited to their vehicle, services such as Help Desk, Rapid Response and Emergency service are usually non-existence due to the fact that they can only be in one place and focus on one task at a time. Most commonly, companies complain that individual technicians are unavailable for the majority of the week, which poses a problem when major technological emergencies arise.

-What if that individual leaves without a trace?

These comprise the major reasons why companies are fearful when faced with the option of outsourcing. By addressing these problems, we hope to not only shine light on these issues, but prove to you that StoneHill Technical Solutions is not just any other IT outsourcing company.

How Are We Different?

StoneHill Technical Solutions, Inc. chooses to stand out from the crowd of IT Companies in Orange County who are unable to offer the IT services that small businesses need.

Getting A Hold of Us Is Never An Issue

We are first a customer service company, then an IT Firm. We have full time employees who are trained in IT Services, including our Client Services Coordinator who takes the calls, listens to the problems, and schedules technician to your emergency immediately. We guarantee a 1 hour response time, so that any emergencies can be solved immediately. Our employees take joy in listening to our clients, taking care of any technology related issues, and managing our technician's schedules. Your problem is our problem.

No One-Man Show

We are a full IT Service company that takes responsibility when it comes to important information such as passwords and computer information. We provide extensive reports with detailed descriptions of the IT services we have provided for your company so that you are constantly aware of the current state of your technological infrastructure. If your company chooses to change IT service providers, our reports included the most recent data - this will make the transition to the next technician or IT company effortless. We're confident of our service and support, we will never leave our clients in the dark. Not only that, but we have many full time, fully licensed, insured, computer trained (MCSE) technicians on staff so you never have to question whether we are fit to do the work.

No Risk

We take the risk and fear out of signing up with an outsource company. Through our expansive service options, you can choose the plan that is most beneficial and affordable for your company. No long-term contracts, your company is NEVER locked in. "Our technicians have to earn your business every month" -Mark McManus, President StoneHill Technical Solutions, Inc.

Free Help Desk

We offer Free Help Desk* to eliminate the fear of calling and being billed for every second like attorneys. This service allows business owners/managers to offer flexibility, convenience, and security to their staff while knowing they have someone to help them immediately, without running up a large tab. Not only that, but this Help Desk service prevents computer problems from becoming larger ones.

Pay What You Think Is Fair

If a company has a problem with an invoice that they received from us, it's our policy to ask them what they think is fair and revise the invoice accordingly. Our goal is to be life-long partners with our clients--not charge them for every minute of our time.

Speedy Support

We offer two great IT Service options to help companies when they are in a jam:

24x7 emergency support- Just like the name says, we offer around the clock support for your company whenever it's needed. We understand that some computer related issues occur out of office hours, and we want to make ourselves available to our clients whenever they need us most. We have dedicated IT Managers who monitor the phones between the hours of 5:30pm to 8:30am for immediate support. Just call 1-866-218-1258 x5

Same Day Rapid Response- Need us to fix something fast? With our Rapid Response service you can rest assured that your computer issue will be solved- on-site and same-day! Unlike other service providers, we strive to give quality service at the tip of your finger.

Overall, StoneHill Technical Solutions is striving for excellence in the workforce. We want our clients to be not only content with their IT company, but completely satisfied with the work that has been preformed. We will go above and beyond to make sure that each of our clients are taken care of. Our clients are our priority - let us prove that we are different, call us today 949-218-1258 to schedule an appointment.