Your Reliable and Responsive Help Desk
Everyone has suffered under bad tech support, dealing with technicians that obviously don’t care about your business and waste your time. If you need IT support from StoneHill, you’ll expect better. We’ll make sure you get it.
- Contact us at any time, either by phone or by email. Our live answer, live support service is available 24/7.
- Our Help Desk staff are friendly, personable, and know what they’re doing. They don’t talk down to you or try to get out of work; they ask the right questions to find out what the problem is, and then they get to work.
- Our remote management tools mean that we can start working on issues right away, so you’re not left wondering when we’ll show up to get started.
Ultimately it’s all about respect – we know your time is valuable, so we make sure we don’t waste it. Give us a call at (949) 540-7710 to learn how StoneHill Technical Solutions can provide the support YOUR Orange County business needs.
Prompt and Respectful Service Focused on Results
Look, we’ve dealt with tech support before. We know just how bad it gets. It’s our mission to do away with the kind of response that makes you want to start barking into the phone like an angry Chihuahua. First of all, we NEVER start off by asking, “Did you try unplugging the computer and plugging it back in?” Everyone has heard that line before and knows to try it out. We can do better.
- You don’t talk to a call center out in India when you call our Help Desk – you get familiar voices that understand your business and know about your technology. You reach our team, and we’re always focused on YOU first.
- When you call, we LISTEN first. Tell us what’s happening and what you WANT to happen, and we’ll focus on providing the results you want.
- We’ll ask the right questions to learn what we need to know in order to fully understand the problem. Our questions and our help will ALWAYS be delivered in plain English with no geek-speak or technical jargon.
Keeping You in the Know About Your Technology
You want to hire an IT team to take care of the technology for you – we get that. After all, it can be a headache and a half for someone who’d rather be focused on their own business. That said, it is YOUR investment, and you deserve to be kept in the know about how it’s doing. We’re not going to bore you with the complicated back-end stuff, but we ARE going to offer transparent service that shows you exactly what you’re paying for, so you know it’s money well-spent.
- We provide regular reports on the health of your systems so you’re always in the know.
- Our Help Desk tracks all of your support requests so you can see what you’ve asked for and what’s been done for any issues that have come up.
- We also maintain a wide library of helpful tips and tricks for your education, to help you learn new ways to use your technology and save time.
StoneHill Technical Solutions provides professional, proactive, and visionary leadership in information technology. We want Orange County companies to thrive because the IT solutions we provide help them reach their goals. To learn about how we can help your business grow and prosper, contact us today at (949) 540-7710 or Info@StoneHillTech.com.